Stile Associates offers bespoke consultancy services for ombudsman and complaints handling schemes and other regulators. We help clients to set strategy and develop policies to improve systems for complaints handling as well as carrying out complaint reviews and delivering training.

Our client list includes: the Financial Services Complaints Commissioner, Independent Complaints Review Service Ltd., Government Management Services International, Queen Margaret University.

Susanna Reece

Susanna founded Stile Associates in 2001. She qualified as a solicitor in 1985 and has over 20 years' experience of working with regulators and complaints handlers in a variety of sectors, including law, financial services, higher education and healthcare. She has been a Visiting Lecturer at the Consumer Dispute Resolution Centre, Queen Margaret University, Edinburgh since 2009, and currently teaches on the Professional Certificate in Ombudsman and Complaint Handling Skills. She is also an Individual Associate Member of the Ombudsman Association.


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